(2022)
SFU Health & Counselling
SFU Health & Counselling
Created a mock CRM Interface to target the new balance between in-person and online activities for the receptionists at SFU Health & Counselling to handle the influx in student appointments following the return to campus transition during COVID-19.
For IAT 334 Interface Design, working in a group of 3, we were tasked with creating a smart device application that targets the new balance between in-person and on-line activities for users in a professional context during COVID-19. Establishing the receptionists at SFU Health and Counselling as our users, we created a Customer Relationship Management interface that was able to streamline the appointment management process.
ROLE
UX Designer
TIMELINE
Jan - Apr 2022
ORGANIZATION
SFU Health & Counselling
TEAM
CLASS
IAT 334 - Interface Design
TYPE
School Design Project
RESPONSIBILITIES
In-Person User Interviews
Crazy 8 Ideation
Figma Wireframing
Protopie Prototyping
Usability Testing + Iterations
Dashboard solution to handle the influx in requests following the return to campus transition.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
How Might We ...
create a management system that can handle an influx in appointments of different delivery modes, in order to provide clarity to students, counsellors, and the receptionists at SFU H&C.
High-level overview of appointments, flagging those that require immediate attention.
High-level overview of appointments, flagging those that require immediate attention.
High-level overview of appointments, flagging those that require immediate attention.
Receptionists can quickly make the appropriate changes to flagged appointments by changing the date, time, or format, and then sending out a notification to the relevant parties.
Receptionists can quickly make the appropriate changes to flagged appointments by changing the date, time, or format, and then sending out a notification to the relevant parties.
Built-in accelerators like pre-filled template messages and suggested conflict resolutions.
Built-in accelerators like pre-filled template messages and suggested conflict resolutions.
Built-in accelerators like pre-filled template messages and suggested conflict resolutions.
Depending on the type of conflict, our prototype will automatically suggest possible resolutions and then generate an autofilled email templates ready for the receptionists to edit and send.
Depending on the type of conflict, our prototype will automatically suggest possible resolutions and then generate an autofilled email templates ready for the receptionists to edit and send.
Recognition over recall by simultaneously handling both side of a change.
Recognition over recall by simultaneously handling both side of a change.
Recognition over recall by simultaneously handling both side of a change.
Manage Bookings displays a more detailed view of the appointment that require changes. The receptionist is able to simultaneously handle both the student and the counsellor side of the change.
Manage Bookings displays a more detailed view of the appointment that require changes. The receptionist is able to simultaneously handle both the student and the counsellor side of the change.
This is an archived project.
Please reach out if you'd like to learn more about it.
(2022)
SFU Health & Counselling
Created a mock CRM Interface to target the new balance between in-person and online activities for the receptionists at SFU Health & Counselling to handle the influx in student appointments following the return to campus transition during COVID-19.
For IAT 334 Interface Design, working in a group of 3, we were tasked with creating a smart device application that targets the new balance between in-person and on-line activities for users in a professional context during COVID-19. Establishing the receptionists at SFU Health and Counselling as our users, we created a Customer Relationship Management interface that was able to streamline the appointment management process.
ROLE
UX Designer
TIMELINE
Jan - Apr 2022
ORGANIZATION
SFU Health & Counselling
TEAM
CLASS
IAT 334 - Interface Design
TYPE
School Design Project
RESPONSIBILITIES
In-Person User Interviews
Crazy 8 Ideation
Figma Wireframing
Protopie Prototyping
Usability Testing + Iterations
Dashboard solution to handle the influx in requests following the return to campus transition.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
How Might We ...
create a management system that can handle an influx in appointments of different delivery modes, in order to provide clarity to students, counsellors, and the receptionists at SFU H&C.
High-level overview of appointments, flagging those that require immediate attention.
Receptionists can quickly make the appropriate changes to flagged appointments by changing the date, time, or format, and then sending out a notification to the relevant parties.
Built-in accelerators like pre-filled template messages and suggested conflict resolutions.
Depending on the type of conflict, our prototype will automatically suggest possible resolutions and then generate an autofilled email templates ready for the receptionists to edit and send.
Recognition over recall by simultaneously handling both side of a change.
Manage Bookings displays a more detailed view of the appointment that require changes. The receptionist is able to simultaneously handle both the student and the counsellor side of the change.
This is an archived project.
Please reach out if you'd like to learn more about it.
(2022)
SFU Health & Counselling
Created a mock CRM Interface to target the new balance between in-person and online activities for the receptionists at SFU Health & Counselling to handle the influx in student appointments following the return to campus transition during COVID-19.
For IAT 334 Interface Design, working in a group of 3, we were tasked with creating a smart device application that targets the new balance between in-person and on-line activities for users in a professional context during COVID-19. Establishing the receptionists at SFU Health and Counselling as our users, we created a Customer Relationship Management interface that was able to streamline the appointment management process.
ROLE
UX Designer
TIMELINE
Jan - Apr 2022
ORGANIZATION
SFU Health & Counselling
TEAM
CLASS
IAT 334 - Interface Design
TYPE
School Design Project
RESPONSIBILITIES
In-Person User Interviews
Crazy 8 Ideation
Figma Wireframing
Protopie Prototyping
Usability Testing + Iterations
Dashboard solution to handle the influx in requests following the return to campus transition.
The current Google Calendar booking system simply cannot keep up with the sudden increase in demand.
The receptionists at SFU Health and Counselling are having difficulties keeping track of which appointments are in-person and which appointments are online, often causing confusion when relaying messages and changes to both counsellors and students.
How Might We ...
create a management system that can handle an influx in appointments of different delivery modes, in order to provide clarity to students, counsellors, and the receptionists at SFU H&C.
High-level overview of appointments, flagging those that require immediate attention.
Receptionists can quickly make the appropriate changes to flagged appointments by changing the date, time, or format, and then sending out a notification to the relevant parties.
Built-in accelerators like pre-filled template messages and suggested conflict resolutions.
Depending on the type of conflict, our prototype will automatically suggest possible resolutions and then generate an autofilled email templates ready for the receptionists to edit and send.
Recognition over recall by simultaneously handling both side of a change.
Manage Bookings displays a more detailed view of the appointment that require changes. The receptionist is able to simultaneously handle both the student and the counsellor side of the change.
This is an archived project.
Please reach out if you'd like to learn more about it.
This is an archived project.
Please reach out if you'd like to learn more about it.
This is an archived project.
Please reach out if you'd like to learn more about it.